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Why Every Business Should Be Using Content Marketing

Back in the day, every town had a hardware store, a grocery store, a barber shop, and any other vendor you could ever need. Each of these establishments was run by someone who had likely grown up either in that town or nearby and was part of a multi-generational family who had called your town or area home for decades. These owners and managers were valued resources in their community, due to their community ties, personal attention to customers, and endless supply of knowledge about what their establishment offered. Now, we live in an age of big-box chains and a

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Chatbots — What You Need to Know

When you call a company’s customer service number, the last person you expect to hear on the other end of the line is the company’s CEO. Why? Because they’ve delegated the task of solving your issue or answering your question to someone better suited to quickly serve you. The CEO’s time is better spent elsewhere in serving and growing their company. So why shouldn’t the same principle apply to you? You don’t need to have a Fortune 500 company to have a customer service department. You don’t even need to hire another person! Your business can provide a friendly online

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What Facebook’s $5 Billion Fine Means For You

Let’s take a quick step back in time. Picture this – the year is 2004, and then-college sophomore Mark Zuckerberg just launched a new website from his dorm room called “thefacebook.com.” Within a week, Zuckerberg would be sued by three Harvard seniors that claimed that he stole their idea for a social networking site, and it wouldn’t be many days later when Zuckerberg would be accused of breaking into two students’ email accounts based off of data that they provided on thefacebook.com (source). So, while the fine amount may be new for Facebook, the controversy is not. In 2018, Facebook

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I Just Want 5 Stars!

Warren Buffett once said it takes 20 years to build a reputation and five minutes to ruin it. While it’s a phrase you’ve surely heard many times over the years, it begins to ring a deeper truth as online resources provide more transparency. A brand’s online reputation management (ORM) refers to the public’s opinion of the organization as reflected by what consumers are saying about them on the internet, as well as how the brand interacts with those comments. In today’s digital age, a brand’s online reputation becomes an extension of themselves, whether they like it or not. Consumers are

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Think Outside the Post!

Many business are still a little weary about social media as a marketing tactic as well as the amount of budget they should invest. It’s easy to think of social media as simply “content and posting” but there is much more to consider. Facebook started as a tool to connect with people and while it has evolved into a playground for advertisers, all social media platforms still stem from that intent. Businesses have a HUGE opportunity to leverage social to stay top of mind for clients/customers and prospects whether you’re B2B or B2C. In addition, there are now many other

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3 Ways to Make Your Site “Voice Search” Friendly

Every generation has their life-changing technology leap. The leap of the late 1800s generation? The invention of the automobile. If you lived in the early 1900s, your leap was the in-home refrigerator. The 1970s generation saw the birth of the cell phone, and the 1980s ushered us into the world of the internet. So what is the current leap? Do the names Alexa, Siri, and Cortana mean anything to you? Our homes are filled with devices smart enough to run them with a simple voice command from you. Not only is this an age of incredible convenience, it’s also an

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