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Chatbots — What You Need to Know

When you call a company’s customer service number, the last person you expect to hear on the other end of the line is the company’s CEO. Why? Because they’ve delegated the task of solving your issue or answering your question to someone better suited to quickly serve you. The CEO’s time is better spent elsewhere in serving and growing their company. So why shouldn’t the same principle apply to you? You don’t need to have a Fortune 500 company to have a customer service department. You don’t even need to hire another person! Your business can provide a friendly online

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Make Your Pop-Ups Work For You, Not Against You

Remember pop-up books? They brought a little extra magic to storytime by adding a third dimension to the pages, and drawing us further into their imaginary worlds. Regular books just weren’t the same after you got a taste of pop-up books! Now, as an adult, “pop-up” might bring on a totally different range of emotion. Maybe annoyance, confusion, a dash of anger, or – every once in a blue moon – mild acceptance. Pop-ups in the adult realm now primarily describe those little boxes or entire screens that appear on a website we’re visiting. For those outside of the marketing

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Plugin To Some Easy Website Upgrades

Have you ever thought about how incredible of a dessert a s’more is? It’s simple to make, ready in basically a minute, and doesn’t require a ton of ingredients. We almost hate to say this…but there are actually some ways to make that s’more even better. Crazy, we know! But until you’ve swapped out those graham crackers for a couple of chocolate chip cookies and upgraded that chocolate bar to a Reese’s peanut butter cup, you just have no idea the heights this classic dessert can soar to. That same idea rings true with your website. (Hear us out!) Your

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Healthcare Advertising – It’s Time To Get Emotional

When you were a kid, chances are you thought about growing up to be a doctor at some point. As a doctor, you get to help your patients (your favorite stuffed animals) feel better, you get to use cool tools, and you rattle off your name with “doctor” added before it and feel exceptionally awesome. Then you grow up, and you realize it’s hard work to become a doctor — lots of school and hours of keeping up with certifications, patient records, regulations and more. Of course there was a time when people went to the doctor because they were

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Why Every Business Should Be Using Content Marketing

Back in the day, every town had a hardware store, a grocery store, a barber shop, and any other vendor you could ever need. Each of these establishments was run by someone who had likely grown up either in that town or nearby and was part of a multi-generational family who had called your town or area home for decades. These owners and managers were valued resources in their community, due to their community ties, personal attention to customers, and endless supply of knowledge about what their establishment offered. Now, we live in an age of big-box chains and a

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Chatbots — What You Need to Know

When you call a company’s customer service number, the last person you expect to hear on the other end of the line is the company’s CEO. Why? Because they’ve delegated the task of solving your issue or answering your question to someone better suited to quickly serve you. The CEO’s time is better spent elsewhere in serving and growing their company. So why shouldn’t the same principle apply to you? You don’t need to have a Fortune 500 company to have a customer service department. You don’t even need to hire another person! Your business can provide a friendly online

Read More »

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